Service providers

Once you have received your NDIS plan, the next step is to implement your plan. The NDIA’s ‘using your plan’ booklet can help to understand what is funded in your plan. Your LAC or support coordinator can also help do this.

If you are funded for support coordination, it is important that you choose a support coordinator who meets your needs. The Summer Foundation have put together a booklet which helps break down what to look for when choosing a support coordinator.

To find providers, you can use the NDIS participant myPlace portal via the myGov website. You will need to contact your LAC or Planner to get this set up. Alternatively there are service provider search engines such as Clickability, My Provider Directory, NDIS Provider Finder, My Care Space and Disability Support Guide.

Remember, you have no obligation to use a certain service provider. You can choose to have one service provider do everything, or different service providers for different areas of your life. You might like one service provider for in home support and a different service provider for community access; it is up to you. Once you have chosen your service provider/s it is important that you put in place service agreements. Many service providers will have standard template service agreements, however these can be customized and individualized to the participant. The NDIA have made a list of things that should be included in a service agreement in this factsheet.