Complaints

Complaints are an important aspect of any service delivery. Not only do they provide participant’s the opportunity to raise concerns, it ensures the service provider, organisation or government department become aware of issues, offering an opportunity for growth and change.

If you want to make a complaint about the NDIA or the local area coordinator, you should first make a complaint to the NDIA. This can be done by visiting the NDIS feedback and complaints webpage, by completing the online contact form, by emailing a complaint form or by calling 1800 800 110. If you are unhappy with the outcome of the complaint, you can make a further complaint to the Commonwealth Ombudsman. The Commonwealth Ombudsman have an online complaint form and you will need to choose (other Australian Government Agency).

If you want to make a complaint about your service provider, you should first make a complaint through their complaints process. You may also want to make a complaint to NDIS Quality & Safeguards Commission about your service provider. You can make a complaint to the Quality and Safeguards Commission by using their online form, or by calling 1800 035 544.

If you are dissatisfied with the outcome from the Quality and Safeguards Commission, you can make a further complaint to the Commonwealth Ombudsman. The Commonwealth Ombudsman have an online complaint form and you will need to choose (other Australian Government Agency).